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FAQ

Designer Photo Cards

Once you click that "Confirm Order" button, you should receive a copy of your order via email within minutes. If you don't, there's generally one of two reasons why!

  1. The order has gone to your Junk or Spam Email folder, so please check there first.
  2. You have mistyped your Email address (this happens more often than you would think!).

We aim to have your first proof delivered back to you via your nominated email address within 48 hours, but generally it will be less than this. If you haven't heard back from us within 48 hours, please check your Junk Email folder (particularly if you have a Hotmail email address) to see if your proof is there.

If it is, please mark our email as "Not Junk" so that future correspondence will come to you. If it isn't in there, please feel free to Contact Us to see what's happening.